FAQs and Useful Information regarding our Hire Rental Dresses and Backdrops
How do I book?
Go through our beautiful selection of dresses or backdrops and choose the ones you would like. You can check availability by clicking on the relevant items and searching for your date on the calendar. Select the duration of your rental ( 3 or 7 days). You can choose more than one dress. Add to check out and simply follow the steps to complete your booking. Your return postage is included and enclosed in your box/bag.
When should I book?
Please allow at least 72 hours before your event / show / photoshoot when placing an order. For large / heavy dresses we use UPS and please be aware they do not operate - deliver during the weekends. The earlier you make a booking, the more dresses would be available and the safest to guarantee delivery on your required date.
How much is postage?
Postage is set at £15 for Rental Dresses and £10 for Backdrops. This price includes your return label as well. You can add more than one item to your hire - this won't change the postage fee.
How will I receive my Hire / Rental ?
For dresses under 2kg we use Royal Mail special Signed for service and for rentals over 2kg, UPS. Tracking information is provided automatically through the website once dispatch has taken place and you will be able to see which service provider is used.
Do I have to pay for the return of the rental?
No, the return postage is included in the fee paid at the time of the booking and your return labels will be found inside your box / bag. You will just need to pop the label on your package and either drop it off to your local Royal Mail office or await the UPS collection. ( You will be notified of which service you will need to use at time of dispatch)
Do I need to clean the dress before sending it back?
No, we handle all the cleaning.
Why do I need to send over my details with the Hire Agreement?
This is the only security measure we currently have. Unfortunately there have been cases in the past where clients failed to send back our expensive rental dresses and we had no means to cover our massive losses. We are continuously looking at ways of adapting our process to make it as simple as possible for clients.
When do I have to send back the rental dress?
You will need to send back your rental dress the next working day after your hire end date. If this falls on a Sunday or Bank Holiday, it will be on the following day.
What if I damage the Rental Dress?
We understand that accidents happen and some wear and tear is normal, however if the damage is beyond repair, and this will lead to ourselves cancelling other hires and having to order a new dress, a fee will apply. The amount will defer with each dress and how business will be affect. The amount will be communicated with yourselves before. No payment would be taken without sending a notification first.
What if the dress doesn't fit me?
Our dresses are all designed to fit more than one size. We think this makes it much easier and safer when booking a hire from us. They are either made from elastic material or have a corset or a design that allows flexibility, size wise. If you have any concerns please get in touch with us.
What if I need a rental dress for Next Day?
In some circumstances we can make this happen, we would need to know before 12pm on the previous day of your desired date and extra postage fees might apply depending on the weight of the dress and courier service we use. PLEASE always check with us first if this is possible!
Where are you based?
We are based in High Wycombe, in Buckinghamshire, just 30min away from London, Reading or Oxford.
Can I collect my rental?
Sure, if you wish to collect your rental we can arrange for this.